Refund & Cancellation Policy

All packs are one-time purchases. You are never charged automatically again, so there is no recurring plan to cancel.

Once a credit is used to generate a page, it cannot be refunded, because the AI computing cost is incurred immediately. Credits are only used when a page is generated successfully. Edits to existing pages are free.

You may request a refund for a pack where no credits have been used, within 7 days of purchase, by emailing support@gizoai.com with your payment reference. Partially used packs are not refundable. Free signup credits have no cash value.

If money was debited but credits were not added, or you were charged twice, email support@gizoai.com with the payment reference. After checking, we will either add the credits or refund the full amount.

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 business days. Your bank may take extra time to show it.

No refund is given for accounts suspended for breaking our Terms of Service (for example scams, illegal or prohibited content), for change of mind after credits are used, or for problems caused by your own domain provider or DNS settings.

Please contact us before raising a dispute with your bank — most issues are solved quickly. Accounts with fraudulent chargebacks may be suspended.

Refund requests and questions: support@gizoai.com. We reply within 2 business days.